Order Totals & Backorder Charges
The order total on your checkout page includes all items ordered, shipping & handling, discounts, coupons and any taxes charged. Sometimes the invoice total included in your package may vary if an item becomes unavailable. Shipping & handling and taxes charged to you will be adjusted according to the new order total. If an item's backordered, the charge for that (or those) items, including any shipping & handling charges not applied to the original shipment and any taxes won't be charged to your account until the backordered item(s) ships.
Back to top
What is PayPal?
PayPal is a safe and easy way to pay online.
Pay with your credit card without entering your credit card number on our website.
Secure:
- Never expose your credit card number to the merchant.
- 100% protection against any unauthorized payments sent from your account.
- Every purchase confirmed with an email receipt.
Convenient:
- Speed through checkout whenever you shop online.
- Pay with your credit card, debit card, or bank account. Your choice.
- No need to retype your financial information.
Exchanges cannot be processed for Pay Pal orders. Please return the item(s) and allow 3-4 weeks for refund back to your Paypal account less shipping and handling charges.
back to top
Charges for Exchanges & Returns
Exchanges
Credit card exchange orders can be processed quicker by phone by calling us toll-free at 1-877-388-3000. For an exchange order, we'll issue a credit to the credit card on the original order. You may see a debit and credit for the original transactions or the two transactions may offset one another. The original credit card will be charged for the exchanged item. If you want to exchange an item and not phone it in, or if it's a cash order you're returning, please complete the order blank on the back of your invoice.
ReturnsFor return credits for items purchased within 90 days of receipt, please allow 3-4 weeks for your refund or charge card credit, we'll issue a credit to your original method of payment less shipping & handling charges. For credit card orders, please allow 1-2 billing statements for your credit to appear. If the item(s) returned were returned after 90 days of the date you received them, we'll issue a merchandise credit, less shipping & handling charges.
To check on the status of your exchange or return, please check your Order Status.
Exchanges cannot be processed for Pay Pal orders. Please return the item(s) and allow 3-4 weeks for refund back to your Paypal account less shipping and handling charges.
Back to top
Why Do I See More than One Charge on My Credit Card for My One Order?
When you place your order, we authorize your card for the full order amount. This places a pending authorization on your card, but your card is only charged once at the time your order is shipped. This is common bank practice when handling credit card transactions to ensure sufficient funds and account authenticity. It is sometimes reflected as two duplicate, separate charges. Please allow up to 72 hours for the pending authorization to clear. If you need help speeding up the process, please contact the issuing bank of your credit card.
Back to top