Order Status

Track Delivery

Where's My Package?

One reason FedEx is the preferred carrier of Bargain Catalog Outlet is the unparalleled online delivery tracking provided to our customers. FedEx does partner with USPS Priority through its SmartPost program, and your package may ship FedEx, but be delivered via USPS. For returns, your package will be picked up by USPS and delivered by FedEx back to our facility.

To check delivery status, first click here to view your Order Status. Click the Order Number you want to track. Then click the "Track It" link to view up-to-the-minute delivery details.

NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. We're in the process of carefully inspecting every item in your order for quality, and carefully packing it. As soon as we release it to UPS, you can track it from our distribution center right to your door.

Why Don't All My Orders Have a Tracking Link?

Whenever possible we'll provide tracking links so that you may track your order's progress on-line. Unfortunately, we are not able to provide tracking links or information for any package that is shipped using USPS Priority Mail as this information is not provided to us. When this is the case, please rest assured knowing that your package will arrive within the quoted timeframe on your order confirmation.

Certain tracking links may expire after 90 days online.

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How Long Will It Take to Receive My Order?

View Shipping Methods & Delivery Times

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Has My Return Been Received?

Checking the status of a return is easy; simply View Your Order Status. When your return's been received, it'll be listed on your order status as returned-along with the date we received and processed it.

If you're a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return is received and processed. Please note, a "delivered" FedEx SmartPost Networked with USPS scan does not indicate complete processing of your return. Please allow approximately 7 business days from delivery to completely process through our system and generate your return credit.

To check on the status of your return, please check your Order Status.

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How Do I Add an Item to My Order?

An item can be added to your order if your order hasn't been processed. Please check your Order Status to determine the status of your order. If your order hasn't been processed, please call us toll-free at (888) 289-2201 to have the item added. Please have your order information ready. If your order's being processed, you'll have to place a new order for the additional item. We apologize for any inconvenience.

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How Do I Delete an Item from My Order?

An item can be deleted if your order hasn't been processed. Please check your Order Status to determine the status of your order. If the order hasn't been processed, please call us toll-free at (888) 289-2201. Please have your order information ready. If your order's been processed, please return the item using the instructions on your packing slip. See instructions for returning an item.

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What Do I Do if I've Received a Wrong Item?

We sincerely apologize if we've sent the wrong item to you. You may place a new order on our website and return the wrong item using the instructions on the back of the packing slip. Or call us toll-free at (888) 289-2201. We'll issue a credit to the original credit card for the wrong item and charge your card for the correct item when it's shipped.

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What Do I Do if an Item's Missing from My Order?

If an item's missing from your package but listed on the packing slip as shipped, it may have been shipped separately or was backordered. Please check your Order Status to determine if the item's backordered.

If the item isn't backordered, please Contact Us or call us toll-free (888) 289-2201.

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Why Isn't My Order Appearing Online?

You won't be able to see the shipped date and other details of your order for 24 to 48 hours. If, after 48 hours, your order isn't appearing, please call our Customer Service Representatives toll-free at (888) 289-2201.

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Contact us

If you don't see the answer you're looking for, please contact us

Email

Phone

Call us toll free
1-(888) 355-3099

Write

BCO
P.O. Box 12901
El Paso, TX 79913