Help:Order Status
Where's My Package?
To check delivery status, first click here to view your Order Status. Click the Order Number you want to track. Then click the "Track It" link to view up-to-the-minute delivery details.
NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. We're in the process of carefully inspecting every item in your order for quality, and carefully packing it. As soon as we release it to UPS, you can track it from our distribution center right to your door.
Why Don't All My Orders Have a Tracking Link?
One reason UPS is the preferred carrier of Brylane Catalog Outlet® is the convenient online delivery tracking provided to our customers. Whenever it's not possible to ship your order via UPS, it will be handled by USPS and won't be trackable online.
back to top
Checking the status of a return is easy, simply View Your Order Status. When your return's been received, it'll be listed on your Order Status as returned, along with the date we received and processed it.
If you're a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return's received and processed.
Please allow 3-4 weeks from the time you ship your return for us to process your refund, credit your charge card, or issue a merchandise credit. If the item(s) returned to us were returned within 90 days of the date you received them, we'll issue a credit to your original method of payment, less the shipping & handling charges. If the item(s) returned were returned after 90 days of the date you received them, we'll issue a merchandise credit, less the shipping & handling charges. For credits issued to credit cards, please allow 1-2 billing statements for your credit to appear. (Note: if your return disqualifies you from "multiple item" pricing, your invoice will be adjusted to the single unit price. Items returned on deferred orders will have the charges and credits processed at the time of the return.) We cannot refund shipping & handling charges or return postage. Please refer to your invoice for details.
To check on the status of your return, please check your Order Status.
back to top
An item can be added to your order if your order hasn't been processed. Please check your Order Status to determine the status of your order. If your order hasn't been processed, please call us toll-free at (888) 289-2201 to have the item added. Please have your order information ready. If your order's being processed, you'll have to place a new order for the additional item. We apologize for any inconvenience.
back to top
An item can be deleted if your order hasn't been processed. Please check your Order Status to determine the status of your order. If the order hasn't been processed, please call us toll-free at (888) 289-2201. Please have your order information ready. If your order's been processed, please return the item using the instructions on your packing slip. See instructions for returning an item.
back to top
We sincerely apologize if we've sent the wrong item to you. You may place a new order on our website and return the wrong item using the instructions on the back of the packing slip. Or call us toll-free at (888) 289-2201. We'll issue a credit to the original credit card for the wrong item and charge your card for the correct item when it's shipped.
back to top
If an item's missing from your package but listed on the packing slip as shipped, it may have been shipped separately or was backordered. Please check your Order Status to determine if the item's backordered.
If the item isn't backordered, please Contact Us or call us toll-free (888) 289-2201.
back to top
You won't be able to see the shipped date and other details of your order for 24 to 48 hours. If, after 48 hours, your order isn't appearing, please call our Customer Service Representatives toll-free at (888) 289-2201.
back to top