Help:Billing & Payment
We accept the following credit cards for online purchases: The Redcats® USA Family of Brands' Credit Cards or Visa® cards including KingSize® Visa® card, OneStopPlus.com™ Visa® card, Brylanehome® Visa® card, Chadwick’s® Visa® card. Woman Within®, OneStopPlus.com™, Jessica London®, KingSize®, Chadwick's®, Metrostyle™, La Redoute®, BrylaneHome®, Roaman's®. We also accept VISA®, MasterCard®, Discover/Novus®, and the American Express® card. Please note that we don't accept cash, personal checks or money orders for online purchases. We also don't ship orders C.O.D.
To obtain our Privacy Policy, opt-out information, or contact information for any Redcats USA private label credit card or Redcats USA Visa Cards, you may contact the issuer of your credit card account, the World Financial Network National Bank, by clicking through to the links provided below:
Woman Within®
Jessica London®
KingSize®
Roaman's®
Chadwick's®
Metrostyle™
La Redoute®
OneStopPlus.com™
KingSize® Visa®
OneStopPlus™ Visa®
BrylaneHome® Visa®
Chadwick's® Visa®
If you have any other of The Redcats USA Family of Brands Credit Cards, you now have access to view your information online by going to the website operated by World Financial Network National Bank, our credit card account issuer. (Since it isn't operated by Redcats USA, it will require a separate login.) You can pay your bill online, check My Account status, update your personal information, add authorized buyers to My Account, request a card upgrade and request a credit limit increase. It's all so easy!
View/Pay Your Bill Now!
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The order total on your checkout page includes all items ordered, shipping & handling, discounts, coupons and any taxes charged. Sometimes the invoice total included in your package may vary if an item becomes unavailable. Shipping & handling and taxes charged to you will be adjusted according to the new order total. If an item's backordered, the charge for that (or those) items, including any shipping & handling charges not applied to the original shipment and any taxes won't be charged to your account until the backordered item(s) ships.
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Exchanges
Credit card exchange orders can be processed quicker by phone by calling us toll-free at (888) 289-2201. For an exchange order, we'll issue a credit to the credit card on the original order. You may see a debit and credit for the original transactions or the two transactions may offset one another. The original credit card will be charged for the exchanged item. If you want to exchange an item and not phone it in, or if it's a cash order you're returning, please complete the order blank on the back of your invoice.
Returns
For return credits for items purchased within 90 days of receipt, please allow 3-4 weeks for your refund or charge card credit, we'll issue a credit to your original method of payment less shipping & handling charges. For credit card orders, please allow 1-2 billing statements for your credit to appear. If the item(s) returned were returned after 90 days of the date you received them, we'll issue a merchandise credit, less shipping & handling charges.
To check on the status of your exchange or return, please check your Order Status.
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For shipments to IN, MA, NY and TX, the appropriate sales tax will be added to your order.
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During the checkout process, simply enter the Gift Certificate number -- located at the top right corner of the Gift Certificate, in the required field. The funds will be automatically deducted and your discount will be reflected on your order total.
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During the checkout process, simply enter the Merchandise Credit number in the required field. The amount of the Merchandise Credit will automatically be deducted and your discount will be reflected on your order total.
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During the checkout process, simply enter the Coupon Code in the required field. The funds will be automatically deducted and your discount will be reflected on your order total.
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